We found the answer. Your charger reads CP9 when the car is plugged in — and that one code tells us exactly what's going on. You do not need to buy a new charger because something failed. Nothing failed.
CP9 means: the car is plugged in and asking for power, and the charger sees it just fine — but the charger is holding the gate shut on purpose until someone gives it a "go."
It's not a bad part. It's not your wiring. It's not the car. Your charger's software was simply built to ask permission first, and on your unit that permission only comes from the app.
Every EV plug has a little talking wire called the Control Pilot (CP). The car and charger use it to have a short conversation. Your app shows that conversation as a number:
If it were a broken charger, you'd be stuck at CP6 with no power, or getting errors. Sitting at CP9 means everything is healthy and the charger is simply waiting to be told yes. That's a software decision, not a fault.
Your app shows Version number: V1.0.0 — that's the original software it shipped with, never updated. "Makes you press start every time" is exactly the kind of complaint makers fix in a later version.
In the app, look in the device info / settings for an update button. If one exists, run it, then plug in and see what happens.
Go to the Home tab (house icon). After a charge finishes, does the start/stop control flip itself off by itself?
If yes, try turning it on while the car is unplugged and see whether it stays on. If it sticks, plugging in may just go. If it always snaps back off, that confirms the charger insists on a fresh "yes" every session.
Now you have the magic word — CP9. Using it tells their support you know what you're talking about, so you get a real answer instead of "try restarting the app." Copy this:
Include your model number (on the sticker on the charger). Their yes/no ends the guessing for good.
Send it to their support email — this is Andeman's own listed address, straight off their contact page:
Tapping that opens your email app with the message already filled in — just add your model number. They reply within 48 hours on business days (Mon–Fri, Hong Kong time).
The European version of this charger starts with a tap card instead of the app. Yours shipped without one. It's worth asking Andeman whether your unit's card reader works and whether they can sell you a compatible card.
Tapping a card takes two seconds and beats opening an app — but ask first. Don't buy random cards hoping they pair.
Firmware update, Home-switch test, one email, one question about a card. Costs nothing but a few minutes, and it either fixes it or gives you a definite answer.
Straight talk: if Andeman confirms the app is always required, then a new charger really is the fix — you wouldn't be wasting money, you'd be buying a feature yours doesn't have.
Just make sure the box says "Plug & Charge" or "auto start / no authorization required." Chargers like Emporia, Grizzl-E, and ChargePoint Home Flex simply start when you plug in.
[email protected]) is pulled directly from Andeman's own contact page, verified 2026-07-23.